Terms of Service

Last updated: September 2026

Provider

By using the services offered by Timm & Gaelle S.L., operating under the brands "Timm Christophel / Rational Mystic", "Yoga of the Soul" and "Gaëlle Faure" ("Provider," "we," "us," "our"), you ("Client," "you," "your") agree to the following terms and conditions.

The terms "session" and "consultation" are used throughout as general terms and include 1:1 regression sessions (Past Life Regression and Inner Child Healing), coaching, counselling, discovery calls, and any form of guidance or information exchange. "Accompaniment" is used as a general term for doula accompaniment, discovery calls, the Parentessence program, and any form of guidance or information exchange offered under the brand "Gaëlle Faure".

Part A applies to every offer. Parts B, C and D add to Part A for the kind of offer they name. Where a provision of Part B, C or D differs from Part A, the more specific provision applies.

Part A - General terms

These provisions apply to every offer of Timm & Gaelle S.L.

A1. Scope of services

These terms apply to all services offered by Timm & Gaelle S.L. through our websites (timmchristophel.com, de.timmchristophel.com, yogaofthesoul.com, gaellefaure.com, fr.gaellefaure.com, timmandgaelle.com, seelenreisende.community, soultravelers.community), our booking, course and customer platform (my.timmchristophel.com, my.yogaofthesoul.com, my.timmandgaelle.com), online courses hosted on our platforms, and any communication or services delivered via third-party applications including but not limited to Meta platforms (Facebook, Instagram, WhatsApp, Messenger), Zoom, email, and other digital channels used in connection with our offerings.

A2. Conclusion of contract

The offers on our websites describe what we provide and at what price. You book or buy through the order form of our booking platform in these steps: you choose the offer, enter your details, see the total price including taxes, accept these terms, and confirm the order by completing the payment. Until that last step you can check and correct your entries at any time, or leave the order form without any obligation.

The contract is concluded when you complete the order. We confirm your order by email without delay, and at the latest within 24 hours.

Where an offer is agreed individually (for example doula accompaniment, the Parentessence program, or sessions paid by invoice), the contract is concluded when we confirm the arrangement in writing - an email is sufficient - or, where we send you a payment link together with these terms, when you make the payment.

Booking a free discovery call, or joining a waitlist or a newsletter, does not create a contract for paid services.

We keep a record of your order. You can see your purchases and invoices in your customer area at my.timmandgaelle.com. These terms are available in English, German and French; the contract is concluded in the language of the offer you booked.

Payment is due at booking via our booking platform, or upon receipt of invoice where invoicing is agreed. Access to online courses and digital products is granted upon receipt of payment.

A3. Prices and payment

Our right to payment arises for each individual service once it has been rendered. Any services not expressly included in the agreed fee are considered additional services and will be charged separately. Payment is due upon receipt of our invoice. You are in default - without the need for a reminder - if payment is not made within 10 days of the invoice date. In such cases, you agree to pay default interest at the statutory rate.

All prices include applicable VAT (IVA) unless stated otherwise at checkout.

A4. Right of withdrawal for consumers

As a consumer you have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day of the conclusion of the contract.

To exercise your right of withdrawal, you must inform us

of your decision to withdraw from this contract by an unequivocal statement (for example a letter sent by post or an email). You may use the model withdrawal form below, but it is not obligatory. To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you without undue delay and no later than fourteen days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

Early expiry of the right of withdrawal

• For services (for example sessions), the right of withdrawal expires once we have fully performed the service, provided that we began performance only after you gave your express consent and at the same time acknowledged that you would lose your right of withdrawal once the contract had been fully performed by us. If you asked us to begin performance before the withdrawal period expired, you owe us a reasonable amount for the service already provided if you then withdraw.
• For digital content (for example online courses, meditations), the right of withdrawal expires once we have begun performance, provided that you expressly consented to us beginning performance before the withdrawal period expired and acknowledged that by giving that consent you lose your right of withdrawal once performance begins.

Model withdrawal form

A5. Online courses and digital products

Access to online courses and digital products is granted upon receipt of payment. Due to the digital nature of these products, the right of withdrawal expires once access to the course content has been granted, in accordance with applicable consumer protection laws (see A4). Sharing login credentials or course materials with third parties is strictly prohibited.

A6. Intellectual property

All content, materials, methods, and frameworks provided through our websites, courses, and programs - including but not limited to The Coming Home Process, the Parentessence concept and method, guided meditations, course materials, and written content - are protected by copyright. Reproduction, distribution, or any form of commercial use requires our prior written consent. Downloads and copies are permitted for private, non-commercial use only.

A7. Confidentiality

We are bound by strict confidentiality. The contents of all sessions, consultations and accompaniment are treated as confidential and are only disclosed to third parties with your written consent.

A8. Personal responsibility

As a client, you acknowledge that all steps and actions you take in the course of a session, a consultation or accompaniment are within your own area of responsibility. The services provided do not constitute medical treatment, midwifery, psychotherapy, or any form of licensed healthcare. Your medical care remains with your own healthcare providers. If you are currently undergoing medical or psychological treatment, you are advised to consult your healthcare provider before engaging in our services.

See also the disclaimers on our brand websites: timmchristophel.com, yogaofthesoul.com and gaellefaure.com.

A9. Liability

Liability for verbal information provided is excluded. We are only liable for damages arising from our work in cases of intent or gross negligence. Any further claims for damages are excluded. This does not affect liability for injury to life, body, or health.

A10. Liability for content

As a service provider, we are responsible for our own content on these pages in accordance with general laws. However, we are not obligated to monitor transmitted or stored third-party information or to investigate circumstances that indicate unlawful activity. Obligations to remove or block the use of information under general law remain unaffected. Liability in this regard is only possible from the point in time at which we become aware of a specific infringement. Upon becoming aware of such violations, we will remove the content immediately.

A11. Liability for links

Our websites contain links to external third-party websites over whose content we have no control. We therefore cannot accept any liability for such external content. The respective provider or operator of the linked pages is always responsible for their content. Linked pages were checked for possible legal violations at the time of linking. Illegal content was not identifiable at that time. Permanent content monitoring of linked pages is not reasonable without concrete indications of a legal violation. Upon becoming aware of any such violations, we will remove the relevant links immediately.

A12. Use of Meta platforms, messaging and social media

Where our services involve interaction through Meta platforms (Facebook, Instagram, WhatsApp, Messenger) or other social media channels, the following applies:

Any content shared in private groups, group chats, or direct messages as part of a paid program is confidential. You agree not to share, screenshot, or redistribute content from these spaces without explicit permission. Participation in Facebook groups or other community spaces associated with our programs requires adherence to posted group rules.

We are not responsible for the data handling practices of Meta or any other third-party platform. By engaging with our services through these platforms, you acknowledge that your use is also subject to the respective platform's terms of service and privacy policy. We recommend reviewing these independently.

Communication via WhatsApp or Messenger is offered as a convenience and does not constitute a formal consultation, session or accompaniment unless explicitly agreed upon.

A13. Written form requirement

All agreements must be made in writing. This also applies to any waiver of the written form requirement itself.

A14. Severability

Should any provision of these terms be or become invalid, the validity of the remaining provisions shall not be affected. The invalid provision shall be replaced by a valid provision that comes closest to the economic purpose of the invalid provision.

A15. Governing law and jurisdiction

These terms are governed by the laws of Spain. The place of jurisdiction is Palma de Mallorca, insofar as legally permissible. Mandatory consumer protection provisions of your country of residence remain unaffected.

A16. Dispute resolution

We are neither obligated nor willing to participate in dispute resolution proceedings before a consumer arbitration board.

Part B - 1:1 sessions and online courses

In addition to Part A, for offers under the brand "Timm Christophel / Rational Mystic".

B1. Sessions, rescheduling, and cancellation

1:1 sessions take place online (video call) or in person in Bunyola, Mallorca, as agreed at booking. Regression sessions last about 2 hours and are charged at a flat rate. Appointments can be rescheduled free of charge up to 24 hours before the agreed time. For cancellations or rescheduling requests made less than 24 hours before the appointment, or in case of no-show, the session fee may be charged in full.

A session is an opportunity we create together: by paying the fee, you create the opportunity for the work to take place. You are responsible for making the best use of this opportunity for yourself. We will do our best to support you in that.

B2. Session packages

Session packages (3-Session Package, Coming Home Package) are valid for six months from the date of purchase. Sessions within a package can be rescheduled per the rule in B1. Unused sessions expire at the end of the validity period.

B3. Group programs and courses

Withdrawal from a seminar or group program must be submitted in writing. Cancellation is free of charge up to 14 days before the start date. Any fees already paid will be refunded in full. For cancellations made less than 14 days before the start date, non-attendance, or early departure, the full program fee is due and no refund will be issued - except if other cancellation terms are offered on the product offer page. For retreats, see Part C.

Part C - Retreats and yoga classes

In addition to Part A, for offers under the brand "Yoga of the Soul".

C1. Retreats

Retreats offered under the "Yoga of the Soul" brand are in-person events held in Spain, organised by Timm & Gaelle S.L. The following provisions apply in addition to the other terms of these conditions.

C1.1 Cancellation by the participant

The participant may cancel a booking at any time before the retreat begins. Cancellation must be declared in writing.

Voluntary 14-Day Cooling-Off Period: The participant may withdraw from the contract within 14 days of booking for a full refund of the deposit, regardless of how far in advance the retreat date is. This voluntary right is offered by the Provider and goes beyond statutory requirements.

After the 14-day cooling-off period, the following graduated cancellation fees apply, calculated as a percentage of the total price:

The participant is free to demonstrate that no damage or significantly less damage was incurred than the above lump sums.

C1.2 Unavoidable, extraordinary circumstances

If a retreat cannot take place because of unavoidable, extraordinary circumstances at the venue, we refund the payments received for that retreat.

C1.3 Transfer of a booking

The participant may ask that another person takes over their booking, provided that person meets the conditions of the booking. The transfer must be communicated to the Provider no later than 7 days before the retreat begins. The original and substitute participants are jointly liable for any additional costs arising from the transfer.

C1.4 If something is not as described

If anything on site is not as described, please tell us right away so that we can put it right.

C2. Yoga classes

Our yoga classes are live group classes, held online by video call unless the offer says otherwise. The offer states the day and time of the classes, the price, and how long a single class or a pack of classes remains valid.

A single class or a pack of classes can be used for any class within its validity period. Classes that have not been used when that period ends expire and are not refunded. If we have to cancel a class, what you have paid for stays valid, and the validity period is extended by the time of the interruption.

You take part at your own responsibility and within your own limits (see A8). If you are pregnant, injured, or under medical treatment, please check with your doctor before you join, and tell the teacher before the class begins.

Part D - Doula accompaniment and Parentessence

In addition to Part A, for offers under the brand "Gaëlle Faure".

D1. Discovery calls

A discovery call is a free, roughly 30-minute conversation, held online, with no obligation on either side. It is an opportunity to meet and to feel whether we are a good fit; it is not itself accompaniment, and no medical or therapeutic advice is given during it.

D2. Doula accompaniment

Doula accompaniment (preparation, attendance at birth, postpartum support, and related care) is agreed individually before it begins; scope, fees, location, and rescheduling and cancellation conditions are set out at booking. A doula provides physical, emotional, and informational support. A doula does not provide medical, midwifery, or obstetric care, does not perform clinical acts, and does not replace your midwife, doctor, or medical team. Because birth is by nature unpredictable, attendance at a birth is offered on a best-efforts basis and cannot be absolutely guaranteed; back-up arrangements are discussed at booking.

D3. The Parentessence program

Parentessence is a couple's accompaniment program: live video sessions at the rhythm of one a week, together with the written and audio material and a shared message thread for the length of the program. The number and length of the sessions, the material included, and the price are stated on the offer you receive before you pay. It is a conscious preparation for parenthood. It is neither therapy nor medical care: we make no diagnoses and do not replace your midwife, your doctor, or a psychotherapist (see A8).

D3.1 Booking and payment

You receive the offer and a payment link together with these terms. The contract is concluded when you make the payment (see A2). You can pay in full, or in the instalments stated on the offer, at no extra cost.

D3.2 Sessions

Sessions take place on a day and at a time we set together. You can reschedule a session free of charge up to 24 hours before it begins, once per session. A session missed without notice remains due. Sessions are never recorded.

D3.3 Pausing the program

If your baby arrives before the program is finished, the program pauses and resumes when you are ready, within six months. If you wish, the remaining sessions can be adapted into postpartum support. A pause for any other life reason is possible too, with the same six months to resume. In the event of a loss during the program, the sessions not yet held are refunded or kept as credit with no time limit, as you choose.

D3.4 Right of withdrawal

The right of withdrawal in A4 applies: you have fourteen days from the day of payment to withdraw without giving any reason, and we refund everything you have paid. If you want the program to begin before those fourteen days are over, you ask us for that expressly (an email is sufficient). If you then withdraw, the sessions already held remain due pro rata. The right of withdrawal ends once the program has been delivered in full.

D3.5 Confidentiality within the couple

In addition to A7: the individual sessions are confidential within the couple too. Nothing said there is passed on to your partner without your explicit agreement.

D4. Other programs and waitlists

Where another program is offered as a group cohort or guided journey, the specific dates, format, price, and cancellation terms are stated on the relevant offer or at registration and form part of these terms. Joining a waitlist places you under no obligation and is free of charge.